FAQ

Shipping Rates

Standard Shipping Flat rate $10 nationally
Express Shipping Flat rate $20 nationally

International Orders

We currently don’t ship overseas directly from our online store.However, if you wish your order to be shipped to a destination outside of Australia please email us hello@lucdesign.com.au
for a shipping quote. (Please note that some countries may have import restrictions on certain materials and we advise local customs regulations and any import duties be checked prior to placing an order for shipping outside of Australia.)

Postage and Handling

LUC. Design uses Australia Post & TNT (for larger items) for our deliveries within Australia. All orders are trackable and generally take between 2-7 days after purchase, depending on the destination.

Order Tracking Notification

All online orders are sent with a tracking number which will be emailed to you when your order has been collected via courier, or orders dispatched by Australia Post can be tracked – we will send you this information once goods have been sent.

Returns

In the event that you change your mind about a purchase we’re happy to offer a refund within 30 days, as long as the packaging and product is in its original condition.
Products must be returned to LUC. within these 30 days at the purchaser’s expense.
(Please note we do not offer return on sale items,)
We stand behind the products we sell at LUC., therefore if an order doesn’t meet your expectations we will happily refund you, as long as the product is returned unused in its original condition within 30 days of receipt. This includes any product manuals and packaging. Please be mindful not to modify a product before returning it; otherwise we will not be able to refund your purchase. LUC. is also unable to refund, and return an item where the packaging or product is returned damaged or marked.
Preparing your item for return
Please email hello@lucdesign.com.au within 30 days of receiving your order should you wish to return. We will forward you a returns form.
When returning an item we ask that you enclose a copy of the tax invoice or order confirmation email and returns form as proof of purchase, and also complete the returns form listing a reason for return with the item. The item will remain your responsibility until it has been received by us. For your own peace of mind we recommend that you carefully repackage your item to avoid any damage during transportation. Please retain proof of postage until we have confirmed your refund has been processed, or request ‘sign on delivery’ to ensure the goods are returned safely.
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price.
Our address for returning items:-
LUC. Homewares and Design
15 Castray Esplanade
Hobart. Tasmania 7000

Order cancellation

Should you wish to cancel an order, which has not yet been dispatched, please contact us in writing at hello@lucdesign.com.au or phone our store (03) 6224 1610
If your order has been dispatched, you will need to return the order to us.

Faulty or damaged item

We aim to always represent and dispatch quality product. If you believe the item you have received is faulty or if it has been damaged, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. (if you can include photographs even better!) Please advise us within seven days of receipt of the faulty our damaged item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.

Wrong Item

If you have received an item that is not what you had originally ordered, please contact us immediately (03) 6224 1610, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.